RainGardens.co.uk

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Delivery Policy

Important information

Before placing your order, please take a few moments to read our full Delivery Policy.

Our products are delivered using specialist vehicles and equipment, and it is important to ensure suitable access is available for delivery. If you have any concerns regarding access, vehicle restrictions or delivery arrangements, please contact RainGardens.co.uk before placing your order, as alternative delivery solutions may be available in certain circumstances.

What happens after I place my order?

Once your order has been placed, you will receive an email confirming that we have received it. When your order has been processed and allocated to a delivery provider, we will send a second email confirming the delivery method that will be used. This email will specify whether your order will be delivered via a tail lift and manual pallet truck, hiab/crane vehicle or courier service, together with any relevant vehicle dimensions and delivery restrictions. Please read this information carefully, as it is essential to ensuring a successful delivery.

Delivery Methods

We work closely with our delivery partners to ensure that your order arrives in excellent condition, typically between 8:00am and 6:00pm on your selected delivery date.

Due to the size and weight of many of our products, deliveries are carried out using specialist haulage networks. Unfortunately, these services do not offer live vehicle tracking and we are therefore unable to provide estimated arrival times.

Where possible, we recommend that someone is available to accept the delivery. However, deliveries can still be completed when nobody is present.

For unattended deliveries, the driver will determine the safest and most suitable location for the goods. RainGardens.co.uk cannot accept responsibility for theft, loss, deterioration or any issues arising from the location in which the goods are left.

We will always endeavour to position the goods as close to your property as the driver considers safe and practical.

 

Biodiverse Turf, Green Roof/Walls, Planters, Sustainable Drainage, and Bulk Bag Deliveries

  • The majority of orders are delivered using a pallet carrier with a tail lift and manual pallet truck to kerbside only, on non-returnable pallets.
  • Where available, a hiab/crane vehicle may occasionally be used; however, this delivery method is only utilised for a limited number of orders.
  • To maximise delivery efficiency, multiple products may be delivered together as a single pallet consignment.
  • The earliest available delivery date will be displayed during checkout after entering your postcode. This is typically within 1–3 working days.
  • Turf is freshly harvested and therefore cannot normally be delivered on Mondays, or on Tuesdays following a Bank Holiday.

 

Wildflower Turf Deliveries

  • All Wildflower Turf orders are fulfilled by Wildflower Turf Ltd and delivered via pallet carrier using a tail lift and manual pallet truck to kerbside only.
  • You can select a preferred delivery day before completing your order, typically within 5–7 working days.
  • Additional products ordered at the same time may be delivered separately and using different delivery services.
  • You will receive confirmation emails outlining the delivery method for each product purchased.

 

Important Delivery Requirements

  • Our products are delivered using large commercial vehicles.
  • Sufficient access and manoeuvring space must be available.
  • Goods can only be offloaded onto solid, level and suitable surfaces.
  • Manual pallet trucks cannot operate on gravel, grass, soil, slopes or uneven ground.

 

Failed Deliveries

Deliveries may be unsuccessful where access is restricted, approach roads are unsuitable, unloading areas are inadequate, obstructions are present, or incorrect delivery information has been supplied.

In such circumstances, a charge of £30 (including VAT) per pallet will apply for redelivery or return transport of the goods.

Any payments made for premium delivery services, including express delivery or timed delivery slots, are non-refundable.

Where redelivery is requested, all applicable fees must be paid before the order can be released for dispatch.

Due to the perishable nature of Turf and certain other products, a refund may not be available where delivery cannot be completed successfully.

 

Delivery Charges & Options

Standard Delivery

Free delivery is available to the majority of UK mainland postcodes.

Deliveries are normally made Monday to Friday between 7:30am and 6:00pm.

While delivery is included within the listed price for most locations, certain remote areas may be subject to a surcharge due to increased haulage costs.

 

Saturday Delivery

Where available, Saturday delivery can be selected during checkout.

A surcharge of £60 + VAT applies per order.

Extended lead times apply to AB, DD, IV, KW, PA20+, PH6-11, PH15+ and TR postcode areas.